Billing and Financial Assistance

Contact Patient Billing Solutions with any correspondence, including requests for information, offers to settle, disputes, or general notes about your bill.

Phone: (617) 726-3884
Monday - Friday: 9:00 a.m. – 4:30 p.m. EST
Email: patientbilling@partners.org

Email is for general questions only; a representative will respond generally within three business days. (Please use www.patientgateway.org to view details of your account, send messages with confidential information, or pay your bills.)

Mailing address -- Correspondence only; no checks

Mass General Brigham
Patient Billing Solutions
399 Revolution Drive, Suite 410
Somerville MA 02145

Financial Counseling

The financial counseling specialists at Mass General Brigham are responsible for informing insurance companies about your scheduled appointments and procedures, as well as verifying that your insurance will cover your medical needs. Learn more about Mass General Brigham's financial assistance.

Hours: 9 a.m. to 6 p.m. Monday through Friday.

Important Medicaid redetermination update

Medicaid (MassHealth in Massachusetts) has maintained members’ coverage and benefits due to continuous coverage requirements that started during the COVID-19 emergency. Starting April 1, Medicaid will return to its normal annual renewal process. If Medicaid has enough information to confirm your eligibility, your coverage will be renewed automatically. If Medicaid is not able to confirm your eligibility automatically, you will receive a renewal form in a blue envelope to the mailing address that is on file.

To avoid disruption in coverage, please visit your state’s website to ensure Medicaid has your most current information.

• Massachusetts Medicaid
• New Hampshire
• MedicaidMaine Medicaid

Standard Hospital Charges

Effective January 1, 2019, the federal government requires all hospitals to make a list of standard hospital charges available. The hospital charge information isn’t an estimate of the costs that you are responsible for paying. To request a cost estimate of health care services, please refer to Mass General Brigham’s Financial and Billing Assistance website.

Request a Cost Estimate

Click to learn how to request a cost estimate for health care services you received at Newton-Wellesley Hospital or any other Mass General Brigham hospital. You may also call Mass General Brigham Patient Billing Solutions at 617-726-3884. 

Mass General Brigham eCare 

Newton-Wellesley Hospital uses a system called Mass General Brigham eCare for electronic health records and billing. This enables a seamless flow of clinical and administrative information about a patient anywhere within the Mass General Brigham system. Learn more.

Health Insurance 

Newton-Wellesley Hospital accepts most health insurance plans, including Medicare and Medicaid, Blue Cross Blue Shield, Tufts Health Plan, Harvard Pilgrim Health Care, and many additional HMOs and PPOs. Learn more.
 
Please check with your health insurance provider to determine your level of coverage and what copayments, coinsurances, and deductibles may be your responsibility. You may also contact Newton-Wellesley Hospital's Financial Counseling Office at 617-243-6824 with any questions you have about coverage.

Medicare Status

Due to Medicare regulations, hospitalized patients must be assigned either outpatient status with observation services or inpatient status with an admission order. Learn more.
 
Newton-Wellesley Hospital
2014 Washington Street
Newton, MA 02462
Phone: 617-243-6000

If you have general questions about invoices, free care, or more, feel free to ask us in person at Newton-Wellesley Hospital or call 617-243-6824.