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    Newton-Wellesley Hospital

    2014 Washington Street

    Newton, MA 02462

    617-243-6000

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Newton-Wellesley Hospital

2014 Washington Street

Newton, MA 02462

617-243-6000

Open 24 hours
Lab Hours and Holiday Hours Vary
 

Get Directions | View Hours

Ambulatory Care Center - Natick

307 W Central St

Natick, MA 01760

617-243-5345

Get Directions | View Hours

Ambulatory Care Center - Newton

159 Wells Ave

Newton Centre, MA 02459

617-243-5777

Get Directions | View Hours

Ambulatory Care Center - Walpole

111 Norfolk Street

Walpole, MA 02081maps

617-243-5345

Get Directions | View Hours

Ambulatory Care Center – Wellesley

978 Worcester Road (rte 9)

Wellesley, Massachusetts 02482

781-235-5200

Get Directions | View Hours

Maxwell Blum Emergency Pavilion

2014 Washington Street

Newton, MA 02462

617-243-6000

Open 24 hours

Lab Hours and Holiday Hours Vary

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Outpatient Surgery Center - Wellesley

25 Washington Street

Wellesley, Massachusetts 02481

617-219-1520

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Waltham Walk-In

9 Hope Ave

Waltham, MA 02453

617-243-5590

Monday through Saturday: 9:00 am to 7:00 pm

Sunday: 9:00 am to 2:00 pm

Lab Hours and Holiday Hours Vary

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Our Locations

  • Newton-Wellesley Hospital
  • Ambulatory Care Center - Natick
  • Ambulatory Care Center - Newton
  • Ambulatory Care Center - Walpole
  • Ambulatory Care Center – Wellesley
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  • Outpatient Surgery Center - Wellesley
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Patient and Family Advisory Council
About Us  /  Patient and Family Advisory Council
NWH leadership
or call us 617-243-6000

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Patient and Family Advisory Council

 

The mission of Newton-Wellesley Hospital’s Patient and Family Advisory Council (NWH PFAC) is to systematically integrate the patient and family voice in services, programs, and initiatives across the organization, to better service our community and to promote consistently compassionate care experiences.

NWH PFAC members serve as the liaison to the patients, families and communities served by Newton-Wellesley Hospital and support the Hospital as it endeavors to better meet our mission of providing high-quality, safe and compassionate care.

Members of the Council draw from their own health care experiences, the experiences of their families, and of their fellow community members to ensure patient, family and community perspectives are considered when programs are developed, implemented and revised.

Newton-Wellesley Hospital, Office of Experience
2014 Washington Street
Newton, MA 02462
Phone: 617-243-6205

Our Accomplishments

  • Increase collaboration with the broader community to increase awareness of safety protocols during the pandemic
  • Process flow redesign in the Emergency Department
  • Contributed to the design of the new Emergency Department 
  • Service development in the Maternity Department and the Geriatric Unit
  • Spurred community mental health program “Crisis in the Classroom”
  • Better hospital gowns in the Women's Imaging Center
  • Expansion of flu vaccine clinics to nearby areas
  • New service area concepts and feedback
  • Improvements to electronic patient registration and tracking system

Meetings

The Council meets six times a year either virtually or at Newton-Wellesley Hospital, in the evenings. Our members also serve on workgroups, committees and special projects as needed, and also volunteer at the Hospital.

Want to know more or become a member?

If you would like to know more about the Council or are interested in becoming a Council member, please contact Jane Hayward, Patient Experience Program Manager, Office of Experience at nwhexperience@partners.org or 617-243-6205. 

Application for Patient and Family Advisors

Thank you for your interest in volunteering as a patient and family advisor. Membership on the NWH PFAC is a 3-year commitment. Members must be 21 years of age or older. Applications are considered on a rolling basis. Vacancies on the Council may not always be available, but your application will be considered for our next opening. We are always looking for engaged community members willing to share their voices to help us improve.
 

Application for Patient and Family Advisors


Thank you for your interest in volunteering as a patient and family advisor


 
Name:  *
Address  *
City:  *
State: 
Zip Code: 
Best phone to reach you:  *
Primary language you speak:  *
Employer:  *
Email Address:  *
Best ways to contact you: 
We hope to find volunteers who reflect the diverse population of our patients and families who use the hospital and its clinics. Please answer the following questions regarding your experience at Newton-Wellesley Hospital (NWH). 
I am or have been: 



Within the past two years, my care at NWH included: 




Within the past two years, what type of care did you or your family members receive at NWH? 







If you answered Other, please specify: 
We recognize that our patient and family advisors have busy lives. How much time are you able to commit to being a patient and family advisor (please check one)?
(Minimum is two hours, six times throughout the year) 





Please tell us why you are interested in serving as a patient and family advisor and why you feel you would be a good representative for other patients and families. 
When receiving health care, what part of your experience is most important? 
Briefly describe any experience you have had as an advisor or volunteer. 
If you think you may have any conflicts of interest we should consider when reviewing your application, please describe. 
If we are not able to accommodate you as a patient/family advisor at this time, would you be interested in learning about other volunteer opportunities at the hospital? 

Let us help you find your perfect doctor.

Call 866-694-3627 or Get help from our carefinder team

Newton-Wellesley Hospital

2014 Washington Street
Newton, MA 02462
Get Directions
617-243-6000

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