Patient and Family Advisory Council

The mission of Newton-Wellesley Hospital’s Patient and Family Advisory Council (NWH PFAC) is to systematically integrate the patient and family voice in services, programs, and initiatives across the organization, to better service our community and to promote consistently compassionate care experiences.

NWH PFAC members serve as the liaison to the patients, families and communities served by Newton-Wellesley Hospital and support the Hospital as it endeavors to better meet our mission of providing high-quality, safe and compassionate care.

Members of the Council draw from their own health care experiences, the experiences of their families, and of their fellow community members to ensure patient, family and community perspectives are considered when programs are developed, implemented and revised.

Newton-Wellesley Hospital, Patient and Family Relations
2014 Washington Street
Newton, MA 02462
Phone: 617-243-6205

Our Accomplishments

• Increase collaboration with the broader community to increase awareness of safety protocols during the pandemic
• Process flow redesign in the Emergency Department
• Contributed to the design of the new Emergency Department 
• Service development in the Maternity Department and the Geriatric Unit
• Spurred community mental health program “Crisis in the Classroom”
• Better hospital gowns in the Women's Imaging Center
• Expansion of flu vaccine clinics to nearby areas
• New service area concepts and feedback
• Improvements to electronic patient registration and tracking system
• We invite you to review our annual report

Meetings

The Council meets four times a year, either virtually or at Newton-Wellesley Hospital, in the evenings. Our members also serve on workgroups, committees and special projects as needed, and also volunteer at the Hospital.

Want to know more or become a member?

If you would like to know more about the Council or are interested in becoming a Council member, please contact Carla Thomas, Patient and Family Relations, at nwhexperience@partners.org or 617-243-6205. 

Application for Patient and Family Advisors

Thank you for your interest in volunteering as a patient and family advisor. Membership on the NWH PFAC is a 3-year commitment. Members must be 21 years of age or older. Applications are considered on a rolling basis. Vacancies on the Council may not always be available, but your application will be considered for our next opening. We are always looking for engaged community members willing to share their voices to help us improve.