We Are Safe. We Are Ready. We Are Here For You.

Your health and safety is our top priority. As we prepare to welcome back more patients, we are taking a comprehensive approach to prevent the spread of infectious disease. The entire team at Newton-Wellesley Hospital (NWH) is dedicated to keeping our patients, staff and community members safe as we reopen our practices, clinics and facilities in alignment with the Commonwealth’s response to the COVID-19 pandemic. We are fully prepared to provide you with the care you need most, when you need it—and we've made a commitment to keep you safe every step of the way. Read our Q&A to navigate health care during COVID-19 recovery phases. 

Our Safe Care Commitment

Rigorous Cleaning

Our specially trained and certified staff thoroughly cleans our facilities around the clock. This involves using methods recommended by the CDC for disinfecting patient care areas and all common areas, including hallways, waiting rooms, dining areas, elevators and restrooms. 

Staff Screening 

Employees who work in patient care areas must attest to their wellness each day before arriving to work. 

Patient Screening 

Upon making an appointment and again a day prior to their appointment, patients are asked to confirm that they are not experiencing any symptoms related to COVID-19 (screened for symptoms). As patients and visitors enter our facilities, they will undergo symptom-screening again at the check-in desks.  

Masking

Every person who enters our facilities will be required to wear a face mask to protect themselves and others. We will provide a face mask to every patient and visitor as they enter our facilities. The face mask is expected to be worn for the duration of time spent at our facility, unless asked otherwise.

Physical Distancing

We’re continuing to limit visitors in our facility. Our waiting rooms, dining area and other common spaces have been modified to allow for everyone to keep a 6-foot distance. In places where it may not be possible to keep a safe distance, we've installed partitions and screens to protect against infection.

Hand Hygiene 

We expect everyone to wash their hands often with soap and water. We also have hand sanitizer available in several locations for our patients, visitors and staff. 

What to Expect When Visiting Us

Along with the safety measures above, the flow of your visit may feel a little different from the last time you visited us:

• As noted above, a face mask is required to be worn throughout your entire visit. Our staff will also be wearing personal protective equipment, which in addition to a face mask, may include a face shield or goggles. 
• We ask that you arrive no earlier than 10 minutes prior to your appointment—and to do your best to not be late. This will help us reduce the number of patients, visitors and staff in one area.
• You will no longer need to stop at the desk after your visit has ended. You will receive your visit summary electronically. If you need to schedule a follow-up appointment, you may do so by telephone or Patient Gateway.
• Visitor Policy: Newton-Wellesley Hospital has updated our visitor policy as of Monday, July 20. Learn more.

• Cancer Center
• Cardiovascular Center (video) 
• Cast Clinic
• Emergency Department Visits
• Gastrointestinal Procedure (video)
• Lab Appointments and Lab Hours/Locations
• Labor & Delivery
• Outpatient Appointments (video)
• Pain Management Services
• Radiology Appointments
• Rehab/ Physical Therapy
• Sleep Center Services
• Spine Services (Neck and Back)
• Surgery at our Main Hospital, including a video and a Q&A
• Surgery at our Outpatient Surgical Center
• Urgent Care Center 
• Women's Imaging

It's Time to Take Care of Your Health

Thank you for your understanding over the last several months as we have needed to put elective and nonurgent health care needs on hold during the height of the COVID-19 crisis. As we reopen, we are fully prepared to provide you with the care you need in a safe environment. If you have current care needs, please do not delay; waiting can make your symptoms and conditions worse, which may require more complex treatment. Our providers are leveraging innovations in care, including virtual visits by phone or video; extended practice hours; and more. 

We encourage you to contact your provider’s office to learn more and to schedule a visit if you have any health concerns.

Attestation and the Commonwealth's Reopening Plan

 -Click here to read Mass General Brigham's attestation, phase 1. 
- Click here to read Mass General Brigham's attestation, phase 2.
- To view the Commonwealth's Reopening plan, click here. 

Coronavirus: What You Need To Know

COVID-19 will be with us for the foreseeable future. For information on testing, how to care for a loved one with Covid-19, and more, please click here.