Operations Management Fellowship

The Operations Management Services (OMS) Department is a key contributor to ensuring that the operations of the hospital are effective and efficient. The department represents the Performance Management arm for our Executive Leadership Team and support team for our leaders in the field. OMS collects, analyzes and distributes data and Report Cards. They also analyze operational processes and performance and make suggestions that influence hospital-wide decisions and goals. Projects may be directly or indirectly related to patient care, however the goal of Newton-Wellesley Hospital is always CareFirst Service in order to provide patients with the highest quality and most compassionate care.

In addition to providing hospital wide performance dashboards and metrics, OMS ensures the efficiency of our operations by engaging in projects designed to improve quality and operating performance, reduce waste and delays and otherwise promote quality and cost improvements throughout the hospital.  Newton-Wellesley Hospital actively participates in patient satisfaction surveys to ensure patients receive the best possible care. OMS is responsible for analyzing and reporting data from the surveys to hospital leadership.  Initiatives such as patient progression, are led by the OMS team to guarantee comprehensive, high quality care for our patients. OMS also manages Partners Home Care to ensure the continuum of care after our patients leave Newton-Wellesley Hospital.

The Fellow will have the opportunity to learn about Performance Management in a high performance, quality health care institution and will have the opportunity to learn all facets of the Partners Healthcare Network. He or she will also conduct and participate in various types of Operations Management projects as needed, with exposure to multiple departments at all levels of the organization.  Projects may include process flow and work redesign, operational performance improvement, capacity utilization, facilities layout, and operational analyses.

The Fellow is expected to be proficient in Microsoft Excel and able to flowchart processes. The Fellow should also have a basic understanding of hospital finances, including operating budgets and variance analysis.

The Fellow position reports to the Director of Operations Management Services Ronald Doncaster, and the department falls under the Sr. VP of Administration, Chief Operating Officer.