The Operations Management Services Department is a key contributor to ensuring that the operations of the hospital are effective and efficient. They are the Performance Management arm for our Executive Leadership Team and support team for our leaders in the field.

In addition to providing hospital wide performance dashboards and metrics, they also ensure the efficiency of our operations by engaging in projects designed to improve quality and operating performance, reduce waste and delays and otherwise promote quality and cost improvements throughout the hospital.  OMS is also responsible for the Partners Community Process Improvement Consortium (PIC). PIC members include NWH, NSMC, McLean Hospital and Partners Continuing Care. We are a centralized pool of Project Managers trained in process re-engineering.

The Fellow will have the opportunity to learn about Performance Management in a high performance, quality health care institution and will have the opportunity to be exposed to the PIC, learning all facets of the Partners Healthcare Network. He or she will also conduct and participate in various types of Operations Management projects as needed, with exposure to multiple departments at all levels of the organization.  Projects may include process flow and work redesign, operational performance improvement, facilities layout, and operational analyses.

The Fellow is expected to be proficient in Microsoft Excel and able to flowchart processes. The Fellow should also have a basic understanding of hospital finances, including operating budgets and variance analysis.

The Fellow position reports to the Director of Operations Management Services, and the department falls under the Sr. VP of Administration, Chief Operating Officer.