Operations Fellowship

The Operations Fellow will have the opportunity to conduct and participate in various types of operational projects based out of the clinical setting, with exposure to multiple departments at all levels of the organization. Projects may include process flow and work redesign, operational performance improvement, capacity utilization, facilities layout, and operational analyses. They will work one on one with managers and supervisors, gaining exposure to the day to day function of their operations and management styles.

After the initial orientation and training period, the Fellow will work with leadership in the Outpatient Services (Imaging, Laboratory/Pathology, Rehabilitation Services and Ambulatory Services) and the Patient Care Services (Psychiatry, Emergency, Medical/Surgical, Maternal Child Health, and Peri-Operative Departments, Quality and Patient Safety) Divisions. Projects in each of these areas are intended to utilize the operations management skills obtained during the training period, while working directly out of the clinical area the project is based out of. This will also allow the Fellow to understand the entire operation of the clinical area and not just what is relevant to the project. In addition, the goal of working with the manager or supervisor directly is to also provide the Fellow with exposure to a variety of management skills to help prepare them for oversight or management of a clinical area post-fellowship.

The Fellow is expected to be proficient in Microsoft Excel, Microsoft PowerPoint, able to flowchart processes and have excellent communication skills. The Fellow should also have a basic understanding of hospital finances, including operating budgets and variance analysis.

The Fellow position reports to the Director of Rehabilitation Services, Paul Glynn, and the department falls under the Sr. VP of Outpatient Services.

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