To benefit our patients by streamlining the scheduling and registration process, Newton-Wellesley Hospital recently upgraded to a new system called Partners eCare. When fully implemented, this system enables a seamless flow of clinical and administrative information about a patient anywhere within the Partners system.
Partners eCare is part of a multi-year program by Partners Healthcare to develop a common registration process and a single scheduling system for all of the Partners hospitals. This is a key component to Newton-Wellesley’s pledge to deliver the highest quality care to our patients. The first phase of the implementation went live at Newton-Wellesley at the end of January with a new scheduling, registration and billing system.
“We are pleased to be able to offer this new system, Partners eCare. Our team has worked tirelessly to ensure a smooth transition,” says Ellen Moloney, Senior Vice President for Outpatient Services. “This upgrade helps to save time for our patients through smoother, more efficient scheduling and registration. Partners eCare also provides simplified, easy to understand statements and online bill pay. We are working hard to provide our patients with a seamless and positive experience at Newton-Wellesley Hospital. Our first priority, as always, is to deliver the highest quality care possible.”
The team at Newton-Wellesley has made every effort to ensure that there is minimal impact to patients during this transition. “This new system is a key component to our pledge to deliver care to our patients that is safe, effective, accessible and affordable,” says Mary Murray, Director of Patient Access Services at Newton- Wellesley. “Partners eCare makes scheduling, registration and billing easier for patients and allows us to integrate patient care coordination across the Partners locations.”
The second phase of Partners eCare will replace many of the Hospital’s clinical systems. This next upgrade, scheduled for 2016, will improve system-wide coordination and allow for better management of patient populations, all while assuring ongoing quality and safety advancements.
“Our new clinical system will provide many benefits for our patients,” says Jerry Hadley, Interim Vice President for Finance at Newton- Wellesley Hospital. “It will help our clinical team manage high-risk patients and reduce unnecessary hospital admissions by allowing for a seamless flow of information. Our care providers can easily access their patient’s test results in order to provide the most effective and high-quality care.”
For more information about Partners eCare, visit www.nwh.org/ecare.
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