Hear From Our Patients
The Waltham Urgent Care Center is committed to treating and caring for all our patients and their families as we would a beloved family member. Below are some of the comments we have received from our patients in Press Ganey reports, patient letters and online reviews:
"My daughter and I came to your clinic yesterday and I just wanted to pass along to you how impressed I was with your facility and your staff. From my initial call to Elizabeth, our triage nurse Linda, our X-ray tech Maureen, Mary who fitted my daughter with a boot, to Dr. Peters, everyone was so professional and kind. They listened to both my concerns, and those of my daughters, and adjusted the treatment plan to what would work best for her. You have an amazing group, and I will be sure to pass this along to anyone looking for an urgent care facililty. Thank you so much for all everyone did to make this such a pleasant experience for us."
"Staff was so nice and helpful. Came in with my forms for school that I needed done ASAP and in less then an hour everything was done. The prices were very reasonable, actually cheaper then my last primary care. Can't say enough about how nice the front desk people were as well as the rest of the staff. Really felt comfortable and everything was so helpful!"
"Friendly, courteous service."
"Thorough exams - friendly."
"It was busy but they let everyone know how long it would be more than once."
"Good location and good care. Even though Newton-Wellesley Hospital Emergency Room is very good, Waltham Urgent Care is less than a mile away."
"Front desk/reception woman and person I gave insurance info to both excellent."
"I was dreading going to a walk-in clinic on a Sunday, figuring that I'd have to wait two hours amid a waiting room of people vomiting, but I when I got there there appeared to just be one other person waiting and they got me right in! I literally didn't even have time to finish filling out my patient evaluation form. The friendly nurse ushered me to the back where she took my vitals and talked patiently with me and took notes to give to the doctor. I then went to wait in an exam room and figured okay, now must be where the one hour wait kicks in. It must have been about 5 minutes and a friendly, compassionate doctor came in to talk to me."
"This place is excellent for urgent care. I arrived at 8:50am on a Wednesday and I was the first one in the door. The staff was friendly, attentive, and speedy. They provided excellent care and were very thorough. I highly recommend driving out of your way for it."
"I decided to go in and have an X-ray on a bothersome finger. The facility was bright and clean. The staff was great and very nice. The wait was not long, about an hour. I would recommend this place to anyone."
"I attended this urgent care back in March. Newton Wellesley arguably is the best urgent care I ever visited. I was in Waltham on a business trip and didn't know where to go at first. I'm so thankful I found this gem."
"Possibly the best Urgent Care Center I have ever visited. No less than four different staff wished me to feel well at different points."
"Sick as a dog, these folks could not have been nicer or more compassionate. The service was so quick and easy, I would recommend them to anyone. Truly kind people!!"
"All of the staff at this clinic were super friendly and caring. They all knew what they were doing and gave me the best care in a clean environment without a long wait. Waltham Urgent Care - YOU ARE THE BEST!!!!!"
"I went to Newton-Wellesley Urgent Care Center today (Saturday) to get a prescription for antibiotics, because I developed mastitis. I had a great experience there. The wait wasn't long and the staff was very nice. The doctor was also very knowledgeable about breastfeeding. I recommend this urgent care."
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