Do I need an appointment to see a specialist at The Spine Center?
Yes, you need an appointment. We try to see all patients on an appointment basis and we request that you call in advance so we can reserve time for you. You can call us for an appointment during our scheduling hours, Monday-Friday, between 9am and 4pm. We will make every effort to see you as soon as possible.
What time should I arrive at my appointment?
On occasion emergency situations arise that disrupt regularly scheduled days. In the case of an unavoidable delay, we will make every effort to keep you informed of your appointment status. If for some reason you must cancel your appointment, we ask that you try to give us 24 hour notice. In cases where that is not possible, please let us know as soon as possible.
What steps do I take if I have an emergency?
If you have a life-threatening emergency, call 911 immediately. In the case of an emergency where you are not in immediate harm, please call our office at 617-243-5777.
How do I refill my prescription or get more information about my medications?
Many spinal conditions require the use of medications to control pain and inflammation. If you have any questions regarding your medication, or if you need a medication refilled, please call us during regular business hours.
No prescriptions will be filled at night or on weekends. You must allow 24 hours for prescription refills to be called into your pharmacy. Please consider this when calling in for your refills. Narcotic medications cannot be phoned in and require an office visit. Please have the telephone number of your pharmacy available when you call in for a refill.
How can I ask my physician a question?
Our team is on duty to help you from 9am-4pm, Monday through Friday. Please try to make all of your routine calls during these hours. Our office staff can answer many of your questions. If they cannot, they will refer your question to a physician or the physician's assistant. The doctor will respond as his or her time permits and the situation demands.
What do I have to do for my insurance company?
We are aware that efficient billing processing requires advanced preparation on your part and can be time consuming. We are happy to assist you in clarifying what is required for each visit but ask that you contact your insurance company directly for specific assistance.
If your insurance requires a referral to see a specialist, you are responsible for getting that referral prior to your appointment. Please check with your insurance company to confirm whether or not you require a referral. It is also your responsibility to pay any deductible amount, co-insurance or any other balance not covered by your insurance.
Do you accept Worker's Compensation cases?
Do you accept motor vehicle accidents/personal injury cases?
How does your billing process work?
You will likely receive two bills in the mail as is standard for outpatient visits. For each appointment with us, there will be a charge for the physician’s fees from their billing service and there will be a charge for Newton-Wellesley Hospital. It is likely these will arrive separately. Your insurance carrier will be billed for both fees and it is possible that you may not see any bills, depending upon your carrier. Ultimately, the responsibility for payment is yours if there is no other coverage to apply.