Administrative Fellowships
Newton-Wellesley Hospital Administrative Fellowship Program
Program Background
The Administrative Fellowship program at Newton-Wellesley Hospital began in 2001 with one full-time role supporting both the Finance Department and Operations Management Services Departments. Since that time, NWH has dedicated financial resources to have two separate positions - one currently in the Operations Management Services Department and the other in the Decision Support and Business Planning Department.
Objectives
The major goal of the program is to provide a comprehensive and practical experience for future healthcare executives in a high exposure environment, while providing the hospital with a productive employee equipped with the latest in healthcare academic training. Each of the fellowships are guided by the Senior Vice Presidents of the division their position falls under, via their Director. It is a collaborative effort between the Fellow and the hospital in selecting projects that are a priority for the hospital and meet the education goals set forth by the Fellow at the commencement of their program.
Upon arrival, the Fellows will be enrolled in an inter-departmental orientation that includes administrative and clinical (both inpatient and outpatient) services. The orientation typically lasts 3-4 weeks and includes meetings with directors of specific departments, observations with their frontline staff, or a combination of both where they may spend half day sessions shadowing.
These fellowships provide an opportunity to understand the many perspectives of healthcare management within the hospital, the physician structure within a community hospital setting, and the overall Partners HealthCare system. The expectation is that by working in a variety roles for the different projects, these experiences will provide an understanding and attainment of skills applicable to future experiences; and, therefore, build on their educational foundation.
Fellows/Residents Projects:
Current Fellow Projects
- Development of project plan to increase OB Capacity
- Participating in Physician Development Strategy
- Project management for redesign of hospital lobby
- Analyzed and categorized ED patient volumes to assess and respond to avoidable visits in the ED
- Work flow analysis for nurses to increase time spent with the patient
- Action OI case studies to increase efficiencies in CT Scan and MRI business units
- Development of quality control plan to reduce surgical site infections
Past Fellow Projects
§ Development of Orthopedic Service Line quality metrics, database and individualized surgeon tracking
§ Project management for opening of new café
§ Developed, planned and implemented a hospital program to have managers and supervisors meet, greet and escort patients to their service locations
§ Detailed computerized provider order entry process flow impact and estimated impact (financial and clinical) of system on medical errors
§ Participated on team to operationalize comprehensive Spine Center in collaboration with Massachusetts General Hospital
§ Participated in Six Sigma Work-Out and Lean workshops
§ Participated on team that converted physician billing from outside billing organization to in-house service
§ Participated on multi-pronged throughput process improvement of Operating Room efficiencies to include pre/recovery length of stay, room turnover times and case times
§ Developed Business Plan for moving hospital based Sleep Center to local Marriott Hotel
§ Reviewed business profitability for satellite Urgent Care Center services (occupational medicine, urgent care, radiology, pathology)
§ Developed comprehensive business plan for Wound / Ostomy service with Hyperbaric Chamber and structure for financial arrangement with external LLC
§ Evaluated direct and downstream impact of inpatient Psychiatry Services
§ Led rollout of new capital projects tracking system
§ Analyzed patient throughput within Emergency Dept.
§ Participated in Laboratory patient satisfaction initiatives
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