Waltham Urgent Care Center
Providing the Highest Level of Care
The Waltham Urgent Care Center, a department of Newton-Wellesley Hospital, opened its doors in July 2003. The Urgent Care Center provides treatment for minor injuries and illnesses to residents and workers of the area communities. Since opening eight years ago, the Center has continued to grow and provide the highest level of patient care. To meet the needs of patients, the Center is staffed by a team of medical professional including physicians and nurses.
“Our physicians each have years of experience and additional training in emergency medicine, urgent care, internal medicine or family practice,” says Mark Shankman, MD, Medical Director of the Urgent Care Center. “Our nurses are all seasoned and highly skilled nurses who provide the highest level of care to patients coming to the Center.”
The Urgent Care Center provides unscheduled, walk-in treatment for minor illnesses and injuries that require medical attention but are not life threatening. To provide efficient diagnoses and treatment for patients, the Center offers laboratory, diagnostic X-ray, ultrasound and EKG services. These services are also available for patients coming with outpatient orders.
Conditions Treated at the Center include:
- Sore throats, coughs, colds and flu
- Asthma, bronchitis and pneumonia
- Vomiting and diarrhea
- Scrapes, lacerations and minor burns
- Sprains and minor fractures
- Muscle aches and pains
- Routine gynecological problems
- Difficult or painful urination
- Minor eye injuries, infections or irritation
- Dressing changes
- Work-related injuries
- Physicals (camp and sports)
- Skin infections
Dr. Shankman explains that patients with serious, life-threatening illnesses or injuries like chest pain, severe abdominal pain, severe head injuries, multi-organ or joint injuries, seizures and pregnancy-related concerns should go to the nearest emergency department.
Efficient Care for Non-Life Threatening Conditions
“We provide care for non-life threatening conditions and advise all patients with serious concerns to go straight to the emergency room,” he explains. “Patients arriving at the Urgent Care Center with any of these conditions or symptoms will be quickly provided a medical screening by the physician on duty and transferred to the most appropriate facility. The Urgent Care Center does not have the equipment or medication that an emergency department can provide.”
When patients arrive at the Center, they are greeted and assessed to determine the care they will need and if they need immediate attention. Those not requiring immediate care will be seen in the order they arrived.
“We aim for patients to be at the Center for a total time of an hour and a half,” says Dr. Shankman. “Due to the fact that we are a walk-in center, wait times do occur, although they are almost always less than an emergency department. We want to educate our patients on the process when they arrive at the Center, so they understand this may be a possibility.”
Collaboration with Newton-Wellesley Hospital and Partners Hospitals
As part of Newton-Wellesley Hospital, the Urgent Care Center team has access to the resources of a full-service hospital.
“The medical team at the Center has relationships with specialists and primary care physicians at Newton-Wellesley and other Partners hospitals,” says Dr. Shankman. “We are able to help our patients make follow-up visits with specialists, if necessary, and find primary care physicians.”
Both the leadership and staff at the Center are dedicated to treating each individual patient with respect and compassion while providing the best care possible.
“I have worked in urgent care for a long time and this is the best center I have seen,” says Dr. Shankman. “We have qualified physicians and staff who provide extraordinary care. Our physical facility is exceptional and convenient. We work together to treat our patients as if they were our family members and want them to have the best experience possible at the Center.”
Hours and Location
The Waltham Urgent Care Center is located at 9 Hope Avenue, in the Children’s Hospital Building. Please visit our website for up-to-date service hours. The Center is closed Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas and New Year’s Day. On Christmas Eve and New Year’s Eve our special hours are 9:00 am to 3:00 pm.
For more information about the Waltham Urgent Care Center, a service of Newton-Wellesley
Hospital, please visit www.nwh.org/ucc or call CareFinder at 1-866-NWH-DOCS
Mark Shankman, MD
Medical Director, Waltham Urgent Care Center
Dr. Shankman received his medical degree from Boston University School of Medicine and completed his residency at Boston Medical Center. He is board certified in internal medicine.
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