Frequently Asked Questions

Can my baby stay in my room at all times?
Yes. Our philosophy of Family-Centered Care supports the concept of mother and baby spending as much time together as possible. With your nurse to help you and answer your questions about your new baby, we feel this time spent together will provide an environment for you to learn about your newborn’s responses to his/her world and increase your confidence about caring for your newborn. There is a nursery open and available 24 hours a day if your baby should need it.

Can I spend the night with my partner?
All rooms have a bed for one adult to stay overnight. The bed is covered with a fabric spread when not in use during the day. We encourage partners to stay the night and participate in the nighttime care of their newborn whenever possible. Nighttime is a great opportunity to learn about newborn care and behavior.

To provide you with the highest quality care, siblings and other children are welcome to visit but are not allowed to spend the night.

What are the visiting hours for this floor?
We have very liberal visiting hours for this floor and rarely impose restrictions. Family members of the patient are welcome at any time.

Is there a cost for parking?
There is a daily fee for parking in the Hospital Garage. Newton-Wellesley Hospital offers discounted multi-day parking passes for patients and visitors. Passes may be purchased at the Gift Shop and the Cashier’s Office, located just off the West Lobby or at any of the parking booths. A pass provides unlimited parking for seven consecutive days.

Where can I find clean patient gowns and/or bedding?
There is a clean linen/patient gown cart located in the hallway. This is where your nurse will get clean gowns and/or bedding supplies for you.

Can I watch a movie in my room?
Yes. We have a TV and DVD player that can be wheeled into your room. You may bring your own DVDs. A movie channel guide and schedule are available in your room.

Where can I purchase a newspaper?
Papers can be purchased outside the main entrance of the hospital.

Does the Hospital have wireless Internet access?
Each patient room within the Maternity Department is equipped with wireless Internet access. This access is not available in the hallways, lobbies or other patient care areas.

Where is the gift shop?
Located on the first floor next to the Coffee Shop, The Newton-Wellesley Hospital Flower & Gift Shop offers a variety of gifts for patients of all ages. You can order flowers, teddy bears, candy, balloon bouquets, and other items that will put a smile on your loved one’s face. You can also purchase important toiletries in the gift shop such as Tylenol, lotion, and more.

Gifts and flowers can be delivered to any room free of charge. To order, call 617-243-6079. All proceeds go to the Newton-Wellesley Hospital Auxiliary, which supports the growth of Newton-Wellesley Hospital.

To view a selection of gifts and flowers available, please visit our website at www.nwh.org/gifts.

What can I find in the Mother Baby Boutique?
Located adjacent to the maternity visitors waiting room on the hospital’s 5th floor, this resource offers products and supplies to help you get started and to continue breastfeeding your newborn. Breast pumps and accessories are available for rent and purchase. The boutique also offers nursing bras and pads, books about breastfeeding, kit cleaning products, breastfeeding pillows and other gifts for Mom and baby. For hours and other information please visit www.nwh.org/boutique or call 617-243-5272.

What will happen when we are discharged from the hospital?
When it is time to go home your physician or midwife will write your discharge orders. Your pediatrician will discharge your baby. Your nurse will explain these orders with you. Instructions will be given for at home care and for follow up care if needed. Once all orders and instructions have been described to you and all your questions have been answered, you must sign the discharge instructions sheet.

What dining services are available in the Hospital?
The Cafeteria is located on the second floor and is open Monday through Friday from 6:30 am to 4:00 pm. Weekend hours are 6:30 am to 6:30 pm. Weekly meal menus are located near the Cafeteria entrance. The Coffee Shop is located on the first floor and is open Monday through Friday, serving breakfast from 7:00 to 11:00 am; lunch from 11:00 am to 4:00 pm; and dinner from 4:00 to 8:00 pm.

Charlie’s On The Way, located on the Shipley Way Bridge is a take-out operation providing coffee, fresh baked goods, upscale sandwiches and beverages. Charlie’s On The Way is open Monday through Friday from 6:00 am to midnight. Weekend hours are 6:00 pm to midnight.

Room service allows patients to choose the time they will eat as well as their favorite selections from our dietspecific menus from 6:30 am until 7:00 pm. Your Room Service Ambassador will be available to answer questions and provide assistance with the meal ordering process once your diet order has been cleared by your physician. Breakfast items are available throughout the day; lunch and dinner selections are available after 11:00 am. Guests may also order from our room service menu. Breakfast is available for $8, lunch and dinner for $12. Our goal is to meet nutritional needs with high-quality meals and personalized service. We look forward to serving you!

What’s in the Kitchen?
There are a variety of food and drink items for you and your family to enjoy during your stay. Please help yourself (at anytime) to any food items in the kitchen unless it is marked with someone else’s name and room number. There is a microwave oven and toaster in the kitchen for your use. If you would like to refrigerate or freeze any food items, please mark these items with your family’s name and room number.

Foods available on the maternity unit include: crackers, graham crackers, Jell-O, breakfast cereals, sherbet, bread, Popsicles, jelly, peanut butter, ketchup, mustard, butter, and sugar. Drinks available include: orange juice, water, ginger ale, milk, coffee, and tea.

Does the hospital have any exercise facilities available?
Yes, The Shipley Fitness Center, located on the Newton-Wellesley Hospital campus, is a state-of-the-art facility with cardio and strength training machines and equipment. Family members of patients can now use the facility while they wait! A full day pass is available for $5. For more information about this service, contact 617-243-6644.